LEARN TO LISTEN
Engage people
This is not just some ‘be nice to people’ campaign here, although as a Londoner I do sometimes love saying good morning to people on the tube, just to see their reaction! It’s just a fact that if you make people smile they will be more helpful to you in general (not always on the London Underground though!)
Coming home from work to a smile rather than a list of things you haven’t done; being genuinely interested in a teenagers’ life rather than seeing them as some sort of alien; being greeted warmly at a meeting; making a customer feel fantastic about themselves; commenting positively on a colleagues’ work – all those things and more must surely make a difference!
I feel that communication is one of – if not the – most important skills in life.
Well listening is the most important communication skill.
Which makes listening pretty important in the whole scheme of things!!
If you want to engage people, you have to start by listening to them.
